I was just reading an article talking about how they are planning to petition to make Mobile phone carriers change the rules surrounding the call charges for the so called free call 1800 services in Australia.
Now you can through using phone names/words. Most people coming into contact with your company would have done so as they saw your phone name advertised in the paper, on a bill board, banner or even by word of mouth.
A public list is issued to every telecommunications company in Australia, generally once a week, although it can be obtained as frequently as the company likes to update it really. Make a point of asking for the absolute current list from your chosen supplier. The benefit of this public list is that they come free of charge. That is, you do not have to pay anything to choose the number. You would simply go through the list and choose the number that you want (most companies will ask that you select 4 or 5 numbers in order of preference and they will obtain the highest preference for you).
Caller ID information This information will automatically come through to your compatible handset. You will also be able to view the Caller ID history in your customer login area, or on your invoice.
The best thing with 1300 / 1800 numbers is that you can have them diverted to any numbers. i.e if you move, you wont have to change all your website/marketing related documents and do any phone diversion etc. You can also have the 1300/1800 number divert to several land line / mobile numbers allowing more clients to get through to you.
Well this is just a brief write up of some of the things I have identified for myself, imagine what doing this across the board for all your employees would help your bottom line.
So that is basic round up of choosing a number, depending on your business cash flow and model.
IVR: An interactive voice response system is another popular VoIP service for businesses because it makes it easy for the customer to get routed to the right department in your company without having to talk to a person.
We strongly recommends that you buy your 1300 Number if possible. Your business phone number is an essential part of your businesss branding and communications success. Therefore, its important to have the same level of control over your 1300 Number as you do over your businesss web site domain name.
If it is available, complete the registration form so that you can bid for your number.
Apply for your chosen number, and then nominate for it to be added to a future auction. Note that as part of the application, you will be asked to nominate a carrier from the list. This is required only for registration purposes and you are not locked in to using that carrier.
On auction day, keep an eye on the auction in case anyone decides to bid against you for your chosen number.